Q1:Are you a factory or a trading company?
A: We are a professional manufacturer in towels and home textiles. We have R&D team and QC department, also with workshops of Weaving,Sewing, Printing,Embroidering,Packing,etc.
Q2:Which audit or certificate do you have?
A: We passed the BSCI and FA (AUCHAN Quality ) audit. Our products are usually tested by SGS ,INTERTEK ,or other institutes specified by our clients.
Q3:Can you provide OEM or ODM services?
A: Yes,OEM or ODM are both welcome .Our R&D department can work well with you.
Q4:Can I get free samples for quality reference?
A: Existing samples are free (without courier).
Q5:I'm a small buyer, Can I place a small order?
A: No problem! Even quantity less than 100 pieces is available.
Q6:How about the payment for samples or orders?
A:We prefer Paypal for samples and courier, but T/T for full order.
Q7:Why not Pay full orders by Paypal?
A:(1)we can not get export refund .
(2)Paypal handling fee is high.
Q8:How about the product warranty and after-sales service?
A:(1)Our QC is always strict with all production links.
(2)in order to protect your benefit ,you’d better apply Alibaba Trade Assurance Service.
Q9:How about the leading time?How long is the shipping?
A1: It depends on order qty and production situation.It is generally not less 30 days for customized orders.
A2:Transportation time is usually 3-10 days by air , 10-40 days by sea.
Q10:Can I have exact pre-production samples to check before mass production?
A: Certainly ,we can send PPS to you. In some cases courier charges are on your account. Approval by email images or video is welcome.
Q11:What about the shipment and nearest port?
A1: Shipment by Ocean ,Air or Combined transport are all welcome as your request.
A2:Normal and nearest port is Qingdao.Other ports such as Shanghai,Tianjin,Guangzhou is also convenient. More information or requirements,Please feel free to contact us promptly.